Welcome to the IT@JH Support Center. The Support Center is responsible for first level support. Clients of the Johns Hopkins Community contact the center via one of our 3 (help) extention lines: (410) 955-HELP (4357); or by either of our email addresses: help@jhmi.edu and help@jhu.edu. Staff in this area perform triage service, handling specific incidents for which they are trained. They then distribute all other calls to the unit which can best respond to the incident. The call center operates on a 24 hour day / 7 day week. Kevin J. White
Manager of Support Center
Johns Hopkins @ Mt. Washington
Davis Building, Suite 001
5801 Smith Ave.
Baltimore, Md. 21209
Password Reset Mainframe Password Reset Perform your mainframe password reset online. If you have forgotten your mainframe password for either the University or Hospital system, this self-service application will allow you to reset your own password without calling the Support Center. You will need to know your JHED userid and password in order to use this service. Reset Hospital Mainframe Password Reset University Mainframe Password
Johns Hopkins Enterprise Directory (JHED) Password Reset
JHED is the Johns Hopkins Enterprise Directory, a central repository designed to hold many types of information about faculty, staff, and students within the Johns Hopkins organization. One of its main functions is to provide authentication and authorization to many applications throughout the institutions. Read more about the various applications that use JHED for verification. Once you have successfully logged into JHED, click on the Update Password tab at the top of your screen. You will be required to enter in your old password, the new password and then re-type the new password to verify it. A password must be between 6 and 8 characters long and must contain at least one numeric character. Learn more about JHED password rules.
Finding help for your daily problems is now at your fingertips. Get the latest information on IT@Johns Hopkins as well as many other help related topics. Those topics include:
Should you need more information on a specific subject, please email us at either
it@jhu.edu or it@jhmi.edu
Disaster Recovery Crisis management is the enterprise's first response to an event that could change the way business operations are normally conducted. A well-managed approach to such an event will help significantly to ensure the employees, customers, partners, investors and the general public continue to have confidence in the financial viability of the enterprise. Find out more about Disaster Recovery at Johns Hopkins.
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